Important: Please read our return policy carefully. No exceptions will be made, as you accepted the terms and conditions at the time of purchase.
RETURNS
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Authorization required: Returns without prior request and approval will not be accepted, and you will lose the right to a refund.
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Timeframe: You may return the product within 14 days of receipt. After 14 days, we cannot offer a refund or exchange.
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Condition: The product must be in the same condition as when received — unused and in the original packaging. For hygiene-sensitive products, they must be thoroughly cleaned before starting the return process.
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Exceptions: Certain products cannot be returned for hygiene reasons, including underwear, lingerie, tights, and certain sanitary products.
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Procedure: To return a product, please email support@vitalsok.nl with your order number, reason for return, a photo of the product in case of damage, and your contact details. We have only one return address in China; returns to any other address will not be accepted or refunded. Unauthorized returns are invalid.
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At your own risk: We are not responsible for packages lost during the return process or held by customs.
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Tracking required: Your return must include a Track & Trace number, which you must share with us. Without tracking, we cannot trace your shipment and your right to a refund expires.
REFUNDS
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Process: Once we receive and inspect your return, you will be notified by email about the approval or rejection of your refund.
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Timing: If approved, the refund will be processed within 30 days to your credit card or original payment method.
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Delays: If you have not received your refund after 30 days, please check your bank account again. If it is still missing, contact us at info@essentiallink.nl.
COSTS
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Return shipping: All return costs are the responsibility of the customer. We strongly recommend using a Track & Trace service, as we are not liable for lost returns.
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Location: Products must be returned to China. Return shipping costs start at €20 and must be paid by the customer.
EXCEPTIONS
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Defective products: If you received a defective item, we will send a replacement free of charge.
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Cancellations: Orders cannot be canceled after being placed due to our automated system.
CONTACT
For any questions or further information about our return policy, please contact us at: info@essentiallink.nl
Note: If you intend to update this to a 100-day return guarantee (instead of 14 days), the above can be easily adapted into a customer-friendly “100 Days Risk-Free Return” policy for trust-building, while keeping legal details aligned.
Do you want me to rewrite this into a 100-day version (consumer-facing, easier tone for your product page) while keeping a stricter legal version for compliance?
